Terms of Service

Please read these Terms of Service carefully before using Measured″. By registering an account or placing a listing, you agree to be bound by these terms. If you do not agree, do not use the platform.

1. Platform role

Measured″ operates as a marketplace that connects private sellers and buyers of secondhand men's suits and accessories. Measured″ is not a party to the sale contract between a buyer and a seller. Each transaction is a direct agreement between the buyer and the seller. Measured″ facilitates listings, payments, and dispute resolution, but bears no responsibility for the quality, accuracy, or condition of items sold.

2. Eligibility

You must be at least 18 years old to create an account. By registering, you confirm that all information you provide is accurate and complete.

3. Platform commission

Measured″ charges a 4% platform fee on every completed sale. This fee is automatically deducted from the seller's payout at the time of payment processing. The buyer pays the listed price; the seller receives the listed price minus the 4% commission and any applicable payment processing fees.

4. Seller obligations

• Accurate listings: All measurements, photos, condition descriptions, and material compositions must be truthful. Structured measurement fields must reflect the actual item.
• Pre-shipping condition media: Before dispatching an item, sellers must upload at least one photo or video showing the item's condition. This is used as evidence in the event of a dispute.
• Tier 3 & business sellers — mandatory 14-day return right: Sellers who qualify as Tier 3 or who have registered as a business seller are required by EU consumer law (Richtlijn 2011/83/EU, implemented in Dutch law under Art. 6:230o BW) to offer buyers a 14-day right of withdrawal. The return shipping cost is borne by the buyer unless the item was not as described.
• Dispute response: Sellers must respond to any opened dispute within 3 calendar days. Failure to respond may result in a refund being issued to the buyer.
• Own the item: Only list items you own and have the legal right to sell.

5. Buyer rights

• Dispute window: Buyers have a 5-day window after confirmed delivery to open a dispute if the item does not match the listing description or arrives damaged.
• Buyer protection: Pre-shipping condition media submitted by the seller is reviewed by Measured″ support in the event of a dispute. If the item is found to not match the listing, the buyer is entitled to a full refund.
• Statutory right of return (Tier 3 & business sellers): When purchasing from a Tier 3 or business seller, buyers are entitled to withdraw from the purchase within 14 days of delivery without giving a reason, in accordance with Dutch and EU consumer law.

6. Prohibited items and conduct

• Counterfeit or replica goods. All branded items must be genuine.
• Items that materially differ from their listing description.
• Spam listings, price manipulation, or duplicate listings.
• Off-platform transactions: attempting to contact the other party outside the platform to circumvent Measured″'s fee or protection systems is a violation of these terms.
• Harassment, threatening behaviour, or abuse of other users or Measured″ staff.

7. Dispute resolution process

Measured″ offers a three-step dispute process:

1. Buyer opens dispute within 5 days of delivery, selecting a reason and providing a description. Pre-shipping condition media is automatically attached.
2. Seller responds within 3 days. Both parties are encouraged to reach a mutual agreement — return, partial refund, or acceptance.
3. Escalation to Measured″ support if no agreement is reached. Measured″ reviews the evidence and issues a binding resolution: full refund, partial refund, return (buyer or seller pays shipping), or no action.

Measured″'s decisions in escalated disputes are final. See our Return Policy for more detail.

8. Liability

Measured″ is a marketplace facilitator and is not liable for transaction disputes, item condition, delivery delays, or any direct or indirect loss arising from a sale. Measured″'s liability, to the extent permitted by Dutch law, is limited to the platform commission collected on the relevant transaction.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under mandatory Dutch or EU law.

9. Account termination

Measured″ reserves the right to suspend or permanently terminate accounts that violate these terms, engage in fraudulent activity, or otherwise harm the platform or its users. Where possible, Measured″ will notify the account holder before taking action. Users may appeal suspension decisions by emailing info@getmeasured.nl.

10. Governing law & jurisdiction

These Terms of Service are governed by the laws of the Netherlands. Any disputes arising from these terms or your use of the platform that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of the Netherlands.

For consumers, the above does not affect any mandatory consumer law protections available in your country of residence within the European Union.

11. Changes to these terms

Measured″ may update these terms from time to time. We will notify registered users of material changes by email or via a prominent notice on the platform. Continued use of the platform after the effective date of the revised terms constitutes acceptance.

12. Contact

Questions about these terms? Email us at info@getmeasured.nl.